Origo increases alert level on grounds of COVID-19 < Origo

Updated announcements regarding COVID-19

Here you can find updated announcements regarding COVID-19.

March 26, 2020

Approximately 90% of our staff works from home to minimize the risk of group contagion and to protect Origo’s operations and service to our customers. Those who attend work are store employees and service center operators. This arrangement has in no way hampered or influenced Origo’s operations or services.

All our plans aim at securing operations and levels of service while maintaining routine operations as much as possible.

Due to the circumstances our service desk and frontline service are extremely busy, and we therefore ask for patience and understanding.

We would like to suggest the alternative of our online store, netverslun.is, and delivery of orders in smartboxes stationed in Borgartún 37 and at Köllunarklettsvegur 8.

Emergency phase declared on March 8

Emergency Phase was declared on March 8, following announcements from The Department of Civil Protection and Emergency Management and The Directorate of Health/Disease Prevention. Origo’s employees were informed about the response plan and notified accordingly.

Origo has also taken the following steps:

  • Introductions and travels have been temporarily postponed to secure employees and operations. Origo has activated a webcast in order to communicate with customers.
  • Distance between employees and customers that visit the store, warehouse or workshop is as recommended by The Directorate of Disease Prevention.
  • Digital communication replaces conventional meetings as much as possible.
  • Visits from suppliers have been postponed.

Emphasis on maintaining service

Due to the nature of the matter and the fact that it concerns an unknown and serious disease, nothing can be asserted as to whether limitations on service will be unavoidable.

As the production capabilities of computer manufacturers has been somewhat weakened, a delay in delivery of computer equipment is to be expected. The supply of spare parts is unchanged as the sources are located all over the world.

Origo’s plans aim at securing operations and service through all phases of the response plan and maintaining service and routine operations as much as possible.

Origo’s Security Council convenes daily to assess the situation, make necessary decisions and keep employees informed.

In the unlikely event that Origo is unable to meet the needs of all our customers and will be forced to limit services, priorities will be made in the public interest with emphasis on the necessary and important infrastructure of the country.

For further information contact abending@origo.is.

March 17, 2020

  • Origo has increased the level of alert in accordance with the state of emergency announcement made by The Department of Civil Protection and Emergency Management in order to prevent the spread of the COVID-19 virus.
  • Origo’s plan aims at securing operations and levels of service while maintaining routine operations as much as possible.
  • Due to the circumstances our service desk and frontline service is extremely busy and we therefore ask for patience and understanding.
  • We would like to suggest the alternative of our online store, netverslun.is, and delivery of orders in smartboxes stationed in Borgartún 37 and at Köllunarklettsvegur 8.

Why declare an emergency?

One part of Origo’s emergency response plan, under the ISO 27001 Information Security Management, concerns disease and has three levels:

  • Uncertainty Phase
  • Alert Phase
  • Emergency Phase

The plan follows the alert levels of WHO and The Department of Civil Protection and Emergency Management as well as taking into account the recommendations of The Directorate of Health/Disease Prevention.

Uncertainty Phase was declared at the end of January, Alert Phase declared on February 28 and Emergency Phase was declared on March 8, following announcements from The Department of Civil Protection and Emergency Management and The Directorate of Health/Disease Prevention. Origo’s employees have been informed about the response plan and notified accordingly.

Origo has also, in accordance with the response plan, taken the following steps: Defined groups of employees that take turns working at the Origo offices and workplaces as well as assigning specific groups to teleworking. This is done to minimize risk of group contagion.

Conferences, introductions and travels have been temporarily postponed to secure employees and operations.

It is important that all employees unite in minimizing the risk of contagion and part of that is keeping contact between departments and internal units to bare minimum.

Most of Origo's employees are working from home. Other employees and customers that visit the store, warehouse or workshop should keep distance between them as recommended by The Directorate of Disease Prevention.

Emphasis is on electronic communication instead of conventional meetings. Employees returning from trips abroad are required to consult their nearest superior.

Visits from suppliers limited as much as possible.

Maintaining service

  • Duet to the nature of the matter and the fact that it concerns an unknown and serious disease, nothing can be asserted as to whether limitations on service will be unavoidable if The Department of Civil Protection and Emergency Management declares a status of emergency.
  • As the production capabilities of computer manufacturers has been somewhat weakened, a delay in delivery of computer equipment is to be expected. The supply of spare parts is unchanged as the sources are all over the world.
  • Due to the circumstances our service desk and frontline service, such as warehouse and delivery, is extremely busy and we therefore ask for patience and understanding.
  • We would like to suggest the alternative of our online store, netverslun.is, and delivery of orders in smartboxes (click and collect) stationed in Borgartún 37 and at Köllunarklettsvegur 8.
  • Origo’s plans aim at securing operations and service through all phases of the response plan and maintaining service and routine operations as much as possible.
  • Origo’s Security Council convenes daily to assess the situation, make necessary decisions and keep employees informed.
  • In the unlikely event that Origo is unable to meet the needs of all our customers and will be forced to limit services, priorities will be made in the public interest with emphasis on the necessary and important infrastructure of the country.

For further information contact abending@origo.is

March 9, 2020

Origo has increased the level of alert in accordance with the state of emergency announcement made by The Department of Civil Protection and Emergency Mana-gement in order to prevent the spread of the COVID-19 virus.

Origo’s plan aims at securing operations and levels of service while maintaining routine operations as much as possible.

Why declare an emergency?

One part of Origo’s emergency response plan, under the ISO 27001 Information Security Management, concerns disease and has three levels:

  • Uncertainty Phase
  • Alert Phase
  • Emergency Phase

The plan follows the alert levels of WHO and The Department of Civil Protection and Emergency Management as well as taking into account the recommendations of The Directorate of Health/Disease Prevention

Uncertainty Phase was declared at the end of January, Alert Phase declared on February 28 and Emergency Phase was declared on March 8, following announcements from The Department of Civil Protection and Emergency Management and The Directorate of Health/Disease Prevention. Origo’s employees have been informed about the response plan and notified accordingly

Origo has also, in accordance with the response plan, taken the following steps:

Defined groups of employees that take turns working at the Origo offices and workplaces as well as assigning specific groups to teleworking. This is done to minimize risk of group contagion.

Conferences, introductions and travels have been temporarily postponed to secure employees and operations.

It is important that all employees unite in minimizing the risk of contagion and part of that is keeping contact between departments and internal units to bare minimum.

Employees are encouraged to keep to their own working areas as much as possible. Emphasis is on electronic communication instead of conventional meetings. Employees returning from trips abroad are required to consult their nearest superior before attending work at their workplace.

Visits from suppliers shall be limited as much as possible.

Maintaining service

Duet to the nature of the matter and the fact that it concerns an unknown and serious disease, nothing can be asserted as to whether limitations on service will be unavoida-ble if The Department of Civil Protection and Emergency

Management declares a status of emergency.

As the production capabilities of computer manufacturers has been somewhat weakened, a delay in delivery of computer equipment is to be expected. The supply of spare parts is unchanged as the sources are all over the world. Origo’s plans aim at securing operations and service through all phases of the response plan and maintaining service and routine operations as much as possible.

Origo’s Security Council convenes daily to assess the situation, make necessary decisions and keep employees informed.

In the unlikely event that Origo is unable to meet the needs of all our customers and will be forced to limit services, priorities will be made in the public interest with emphasis on the necessary and important infrastructure of the country.

For further information contact abending@origo.is.