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The implementation of Jira Software, Jira Service Management and Confluence simplifies every aspect of service request management for personnel and customers.
A work management tool suitable for all teams, whether in the field of information technology, software development or general project management. Full support for Agile and ITIL methodologies. By using Jira, users gain a complete overview of project status and priorities at any given time.
A service desk tool that can be configured to allow all departments of an organization to use it according to their needs. All management is traceable and the service is measurable if requested. A configurable automated process facilities quick response times and an overview of outstanding service requests. By linking to Confluence, users obtain information on similar issues and receive answers before sending a request.
Confluence offers the ability to create manuals, prospectuses, meeting notes and general information pages for employees, to name just a few of its features. The functions of Jira Software and Jira Service Management can be expanded by linking them to Confluence.
Confluence creates a flexible workspace where members of all teams can share information quickly, easily and securely.
Servado Enterprise Portals (a Jira plug-in) speeds up and simplifies the creation of requests in Jira by offering preset fields, a simple interface and automation based on user choices.
With Servado, organizations can improve their customer communication through the automation of processes and service portals. The tool expedites and simplifies processing of all requests both inside and outside the organization.